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В этом разделе вы можете найти различные книги: художественную литературу и беллетристику на иностранных языках, пособия и методички, учебную и справочную литературу по изучающему языку. К вашему вниманию художественная литература на немецком и английском языке. Словари и энциклопедии. А понравившиеся издания вы можете заказать с доставкой.


Books in English / Бизнес и экономика / Отрасли и Профессии

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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

1273.00 руб.*

Andrew Griffiths

101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

Full of practical tips to improve customer service and maintain a level of excellence, this book will ensure that regular customers return and new customers will be attracted to the business. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Tips on giving customers a contact number for outside normal business hours and ideas for speeding up customer service transactions can be located and read quickly and are accompanied by illustrative anecdotes. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze the competition efficiently.
The Crafts Business Answer Book & Resource Guide: Answers to Hundreds of Troublesome Questions About Starting, Marketing, and Managing a Homebased Business Efficiently, Legally, and Profitably

2727.00 руб.*

Barbara Brabec

The Crafts Business Answer Book & Resource Guide: Answers to Hundreds of Troublesome Questions About Starting, Marketing, and Managing a Homebased Business Efficiently, Legally, and Profitably

Topics include startup, managing, and marketing of a homebased crafts business.
Fraud 101: Techniques and Strategies for Detection

2721.00 руб.*

Howard Silverstone, Howard R. Davia

Fraud 101: Techniques and Strategies for Detection

Unique insights into the nature of fraud and how to expose it It's not enough to wait for a tip to expose corporate fraud. Fraud 101, Second Edition provides step-by-step guidance on how to perform detection procedures for every major type of fraud. Its new and detailed case studies reveal how easy it can be for a perpetrator to commit a fraud and how difficult it can be to prosecute. This new edition also offers expanded coverage of financial statement fraud, fraud-specific internal control, and Sarbanes-Oxley.
I Should Be Burnt Out By Now... So How Come I'm Not : HowYou CanSurvive and Thrive in Today's Uncertain World

1957.00 руб.*

Peg Neuhauser

I Should Be Burnt Out By Now... So How Come I'm Not : HowYou CanSurvive and Thrive in Today's Uncertain World

Book Description"An uplifting ready for anyone with a hectic and stressful life, which is, let's face it, all of us." -Neil Bradford, Managing Director, Forrester North America There has been a great deal of talk during the past two decades about the serious problem of stress and burnout. Most of the discussion focuses on the pessimistic side of the story. The underlying assumption is that we are in a fierce struggle, one that we frequently lose. Burnout is presented as almost inevitable, and solutions focusing on recovery are offered. But there is another, more optimistic side to the story. What about the people who endure tough times with courage and grace, or bounce back from crises with renewed energy when logic tells you the situation should have left them depleted and discouraged? For all the talk about burnout, the fact is that the majority of people spend most of their lives coping amazingly well. Being good at not...
Managing Customer Service Super Series

1976.00 руб.*

Managing Customer Service Super Series

Managing India's Small Industrial Economy : The Catalytic Role of Industrial Counsellors and Policy Makers

2765.00 руб.*

V Padmanand

Managing India's Small Industrial Economy : The Catalytic Role of Industrial Counsellors and Policy Makers

Book DescriptionExamining the role of industrial counsellors//consultants in managing India's small industrial economy, this book uses numerous case studies and analytical methodology to highlight the many areas where an industrial counsellor can make considerable difference to the sustainability and growth of a small-scale enterprise.
The Political Economy of the Voluntary Sector: Reappraisal of the Comparative Institutional Advantage of Voluntary Organisations

8691.00 руб.*

Brian E. Dollery

The Political Economy of the Voluntary Sector: Reappraisal of the Comparative Institutional Advantage of Voluntary Organisations

Book DescriptionIn this book, the authors outline how policymakers in advanced countries have moved away from exclusive reliance on the public sector in social service delivery, towards a more multi-faceted approach that seeks to combine the strengths ofpublic agencies, private firms and voluntary organizations. This development raises interesting and complex questions concerning the comparative advantages of these respective groups in the delivery of goods and services. The Political Economy of the Voluntary Sector adopts a comparative institutions approach to assess the strengths and weaknesses of the government, market and voluntary sectors as alternative instruments for implementing social and economic policies. The authors examine existing market failure, government failure and supply-side models of non-profit organizations before proposing a new leadership theory of the voluntary sector. They then explore the interface between the voluntary sector and the development of...
Reward Management: A Handbook of Remuneration Strategy and Practice

4508.00 руб.*

Michael Armstrong, Helen Murlis

Reward Management: A Handbook of Remuneration Strategy and Practice

Based on British practice but also of interest to American HR professionals, Reward Management has been judged "the undisputed 'bible' on the topic" by the Journal of Administrative Management. This definitive book explains reward management, which is conerned with formulating and implementing policies and strategies that aim to reward people fairly, equitably, and consistently in accordance with their value to the organization. It examines in detail the processes and various approaches that can be adopte to achieve and reward outstanding skill and competence levels in the workplace. Comprehensive and highly practical in its approach, it takes a strategic perspective and addresses the wide gap that exists between theory and practice, with a focus on the iplications for practitioners.
Timeshare Vacations For Dummies (Dummies Travel)

1608.00 руб.*

Lisa Ann Schreier

Timeshare Vacations For Dummies (Dummies Travel)

There are more than 5,400 timeshare resorts in destinations as diverse as England and Africa, Orlando and Shanghai. More than 3 million North Americans own timeshares around the world. Is timeshare ownership for you? Packed with information for current and prospective owners, this guide points out the plusses and the pitfalls and lets you in on the smartest ways to buy, sell, or swap timeshares. It covers: Questions to ask yourself Questions to ask timeshare sales representatives An overview of the types of timeshare ownership An update on variations on traditional timeshare vacations Financing, maintenance fees, assessments, and other economic considerations Like every For Dummies travel guide, Timeshare vacations For Dummies includes: Down-to-earth trip-planning advice What to look for—and what to look out for Which options best fit your budget and your...
The Offshore Nation: Strategies for Success in Global Outsourcing and Offshoring

3194.00 руб.*

Atul Vashistha, Avinash Vashistha

The Offshore Nation: Strategies for Success in Global Outsourcing and Offshoring

Widely practiced by many Fortune 500 companies, global outsourcing has become one of the key strategic imperatives for successful enterprises. Often referred to as offshore outsourcing, services globalization is the next step in the evolution of global trade and capitalism. Top organizations are performing, buying, selling, and transforming services at an incredibly quick pace. Written by outsourcing and global services experts Atul and Avinash Vashistha, The Offshore Nation presents a comprehensive, balanced view of the rapid growth of outsourcing and its expanding role in corporate strategy, providing a roadmap for business leaders and upper-level managers to plan their own strategies. Drawing upon their vast experience as consultants to Fortune 1000, multinational corporations, the authors help you determine what role offshore services should play in your company, how to integrate the strategy into your overall corporate identity, and successfully manage the initiative...


Books in English / Бизнес и экономика / Отрасли и Профессии

 

 

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